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Bangor Adult & Community Education

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Workforce Training

in Business & Skills Training

Extraordinary Customer Service


with Network Learning Resources

Calendar Oct 1, 2018

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Click here for course outline.

Interview Preparation


with David Zelz

Calendar Oct 10, 2018 at 6 pm, runs for 2 weeks

In this two part course aimed at job seekers, David Zelz, PHR, SHRM-CP, will be discussing the interview and hiring process from two perspectives. Week one will be dedicated to helping participants learn how to best present themselves, their material and their experience to prospective employers. Week two will offer an inside look from a hiring manager’s perspective. This will help class participants understand what is going through the mind of the potential employer while they are attempting to promote themselves as the best possible candidate.

Mastering Computer Skills for the Workplace


with Network Learning Resources

Calendar Sep 4, 2018

Must-have skills to succeed in the workplace include the ability to create, edit and manage presentations in MS PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel. Microsoft Office Suite of applications is the most used software tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of MS Office change over time. Master the most common uses so that you can work faster and more efficiently and can take your computer skills from plain and drab to exciting and engaging. You will leave class with a set of skills that are a workplace requirement in today’s fast paced ever-changing environment and will enable your future career success.

Click here for course outline.

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